Southern’s Seal of Satisfaction
We are confident that you will enjoy calling a Southern Management Community your home. We are dedicated to providing outstanding customer service and exceeding your expectations. Southern Management’s team members take pride in their work. Therefore your satisfaction will always be our number one priority. To demonstrate our commitment to you we offer Southern’s Seal of Satisfaction, which includes: Our Pledge to our Residents, the Resident Bill of Rights, 30-day Satisfaction Guarantee and Service Guarantee.
Pledge to our Residents
You are the most important part of our business. Our success and livelihood depend on you. Our pledge to you is to provide you with the widest possible choices of affordable apartment homes, in attractive, well-maintained communities. As a Corporation, we also pledge to be a responsible, ethical employer. We will never compromise our integrity. As an organization, and as individuals, our conduct must be consistent with exceptional human and corporate standards. Our commitment is to provide exceptional service and to respond to all requests within the next business day from the time of receipt.
Resident Bill of Rights
As a resident of a Southern Management Community, I shall receive:
1) A well-maintained and comfortable apartment to call home.
2) Friendly, responsive, and knowledgeable customer service.
3) A clean and attractive community appearance.
4) Fair treatment within Fair Housing guidelines.
5) Convenient methods to express my concerns, pay my rent, and use services and amenities.
6) Southern’s exclusive Seal of Satisfaction.
7) Appreciation for making a Southern Management community my home.
30-Day Satisfaction Guarantee
If, during the first thirty days of your initial residency at a Southern Management community, your expectations have not been met, simply provide us with written notice as to why you would like to leave and day you will be vacating the apartment home and returning the keys to the office. You will only be responsible for rent through the day you return your keys and for any damages that may have occurred during your residency.
We guarantee that all maintenance service requests will receive a response within one business day, Monday through Friday, during normal business hours. For each day that your service request goes without a response, you will be paid one day of rent, beginning the day you have notified the Resident Services Center that you have not received a response to your request. This guarantee is based on our service team’s ability to access the apartment home during normal business hours in addition to the understanding that proper use and care of your apartment home has been taken. Responses to service requests may include a phone call, written correspondence, service note/response card or a home visit to assess your request.
Please be advised that a response does not indicate completion of a service request.