COMMITMENT
TO SERVICE

Our Pledge to You

You Are the Most Important Part of Our Business

• We pledge to provide residents with the widest possible choices of affordable apartment homes, in attractive, well-maintained communities.
• Our commitment is to provide exceptional service and to respond to all requests within the next business day from the time of receipt.
• We pledge to be a responsible, ethical employer. We will never compromise our integrity.
• As an organization, and as individuals, our conduct must be consistent with exceptional human and corporate standards.

 

Resident Bill of Rights

SMC residents will receive:

• A well-maintained and comfortable apartment to call home.
• Friendly, responsive, and knowledgeable customer care.
• A clean and attractive community appearance.
• Fair treatment within Fair Housing guidelines.
• Convenient methods to express concerns, pay rent, and use services and amenities.
• Appreciation for making a Southern Management community home.

 

30-Day Satisfaction Guarantee

If your expectations haven’t been met, you may end your lease without penalty during the first 30 days of your initial residency with Southern Management. To do so, simply provide written notice explaining why you’ve decided to leave, along with the date you plan to vacate your apartment and return your keys to the Resident Services Center. You will only be responsible for rent and utilities through the day you return your keys and any damage that occurred during your stay.

 

To contact our Resident Relations Department, call us at 703.902.9401.