Our Pledge to You
You Are the Most Important Part of Our Business
- We pledge to provide residents with the widest possible choices of affordable apartment homes, in attractive, well-maintained communities.
- Our commitment is to provide exceptional service and to respond to all requests within the next business day from the time of receipt.
- As a corporation, we also pledge to be a responsible, ethical employer. We will never compromise our integrity.
- As an organization, and as individuals, our conduct must be consistent with exceptional human and corporate standards.
Resident Bill of Rights
SMC residents will receive:
- A well-maintained and comfortable apartment to call home.
- Friendly, responsive, and knowledgeable customer care.
- A clean and attractive community appearance.
- Fair treatment within Fair Housing guidelines.
- Convenient methods to express concerns, pay rent, and use services and amenities.
- Appreciation for making a Southern Management community home.
30-Day Satisfaction Guarantee
If, during the first thirty days of your initial residency at a Southern Management community, your expectations have not been met, simply provide us with:
- A written notice as to why you would like to leave, the date you will be vacating the apartment home, and when you’re returning the keys to the office.
- You will only be responsible for rent through the day you return your keys and for any damages that may have occurred during your residency.
- We guarantee that all maintenance service requests will receive a response within one business day, Monday through Friday, during normal business hours.
- For each day that your service request goes without a response, you will be paid one day of rent, beginning the day you have notified the Resident Services Center that you haven’t received a response to your request.
- Responses to service requests may include a phone call, written correspondence, service note/response card or a home visit to assess your request. Please be advised that a response does not indicate completion of a service request.
- This guarantee is based on our service team’s ability to access the apartment home during normal business hours in addition to the understanding that proper use and care of your apartment home has been taken.
Resident Satisfaction Assessment & Star Quality Program
To ensure our residents have the best possible living experience, we send out a Resident Satisfaction Assessment that’s designed to gather the opinions and concerns on our communities. And our Star Quality Program is an internal 12-month program where we audit and award points for performance to all of our communities and corporate teams.
To contact our Community Relations Department call us at 1.800.900.9439.